1. Overview

This policy applies to all products and services offered on PanditNMShrimali.com. It governs the conditions under which customers may be eligible for a return, refund, or replacement. We are committed to providing customer satisfaction and aim to make the return process as smooth and transparent as possible.

2. Eligibility for Returns

• Return Period: Products can be returned within 3 days from the date of delivery.

• Condition for Returns: The item must be returned in its original packaging, unused, and with all tags intact. Products that are used, tampered with, or damaged (except those caused during transit) will not be eligible for returns.

• Non-Returnable Items: The following products cannot be returned unless defective or damaged during shipping:

  • Customized products
  • Personalized services
  • Live plants
  • Spiritual books

3. Process for Returns

• Initiating a Return: To initiate a return, please contact us at info@old.panditnmshrimali.com or call us at (+91) 8955658362 within the return period. Provide your order number, a reason for return, and, if applicable, evidence (e.g., images of damaged products).

• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. For products that offer free return shipping (indicated on the product page), we will provide a prepaid return label.

4. Refund Policy

• Refund Eligibility: Refunds are eligible only for products that are defective, damaged, or incorrect and cannot be replaced. Customers may request a refund if a replacement is not feasible. Refunds will not be issued for products that are ineligible for return, used, damaged after delivery, or tampered with.

• Refund Process: After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund request. If the refund is approved, it will be processed within 7-10 business days, and the amount will be credited back to your original payment method.

• Partial Refunds: In certain cases, a partial refund may be issued. This is applicable if the item is not in its original condition, is damaged, or has missing parts, not due to our error. The refund amount will be determined based on the condition of the returned product.

5. Legal & Payment Issues

• Cancellation of Orders: We reserve the right to cancel any order for any reason, including, but not limited to, inaccuracies in product details, pricing errors, or stock unavailability. In such cases, you will be notified promptly, and any payments made will be fully refunded.

• Cancellation by Customers: Orders can be canceled before dispatch by contacting us at info@old.panditnmshrimali.com. Once dispatched, the product can only be returned in accordance with our return policy. Shipping charges for returns will not be refunded.

• Dispute Resolution: In case of any disputes, our legal responsibility is limited to refunding the purchase price of the product. We do not accept claims for shipping costs, incidental damages, or other liabilities. By purchasing from our website, you agree to these terms.

• Payment Gateway Refunds: Refunds for payments made via online payment gateways (such as PhonePe, Credit/Debit Cards, etc.) will be credited back to the original payment account. Refunds typically take 7-10 business days, depending on your bank or payment provider’s processing times.

6. Damaged or Defective Products

• Reporting Damage: If you receive a damaged or defective product, you must report it within 3 days of delivery to qualify for a refund or replacement. Please provide photographic evidence of the damage and ensure the product is unused and in its original condition.

• Replacement Process: For defective or damaged items, we will offer a replacement at no additional cost. If a replacement is unavailable, we will issue a full refund. In some cases, we may request the damaged item to be returned, and the return shipping costs will be covered by us.

7. Contact Information

If you have any questions regarding our Refund and Return Policy, please reach out to us at:

• Email: info@old.panditnmshrimali.com
• Phone: (+91) 8955658362